this is the worst company my credit union has selected to head our disability insurance. I was in a car accident in January ever since I have fought them to send my payment on time.
This insurance never process your claim in their time frame. They will always state it is being process even after their 7-10 process days. their website give you little or nothing of your claims being process. the customer service are rude and have little knowledge of what is going on with your claim.
They do not have direct deposit so by the time your claim is completed the processing service they send your check in the mail. At that time your bills are in default. they do not care. every month it is the same never once the claim process was completed on time.
the adjuster are horrible and rude however, just once I did receive one person who was nice because the previous one never processed the claims on time. if you can never buy into this company they are the worst and unfair and uncaring insurance company ever! so far I been dealing with them at this time for 8 months.
Product or Service Mentioned: Combined Insurance Disability Claim.
Reason of review: Problems with payment.
Monetary Loss: $4000.
Preferred solution: Deliver product or service ordered.