Not resolved

Had a total knee replacement ,August 2017,sumitted my papers on 11/9/17 which they recieved they sent a letter 0n 11/12/17,now I have been waiting since then to now 12/4/17 come to find out they was missing 2nd page of the fax from my employer they never called me or my job to say they didnt get ,so I called so my job faxed the papers again,they recieved again,I called combined to make sure and one of the representives put in my complaint with supervisors,that no one called to say that they couldnt see the 2nd sheet,they still havent respond to complaint,claim still pending,there not reliable when u off work.

Product or Service Mentioned: Combined Insurance Medical Claim.

Reason of review: Poor customer service.

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